Our Return and Refund Policy was last updated on 11/02/2025.

Thank you for shopping at PainBalance.

The following terms are applicable for any products that you have purchased from us.

Eligibility for Refunds

We offer refunds under the following circumstances:

  • If the service is not delivered as promised due to an error on our end.
  • If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.

Refund Period

Refund requests must be made within 7 days of the payment date. Requests made after this period will not be eligible for a refund.

Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at [email protected].
  2. Provide your payment receipt, order ID, and a detailed explanation of the issue.
  3. Our team will review your request and respond within 3-5 business days.
  4. If your request is approved, the refund will be processed to your original payment method within 7-10 business days.

Contact Us

If you have any questions about this Refund Policy or require assistance, please reach out to us:

Email: [email protected]

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